General terms and conditions with customer information

As of March 28, 2022
 

Table of Contents

• Scope of the Terms and Conditions

• General information on offers and orders

• Ordering process and conclusion of contract

• Contract text and contract language

• Information on prices and shipping costs

• Payment methods and terms of payment

• Delivery, availability of goods

• Digital Content

• Manufacture and processing according to customer specifications

• Copyright and Use Rights

• Right of withdrawal

• Warranty and liability

1. Scope of the GTC

a. For the business relationship between Vedic Stars, owner Christine Heinrichs (hereinafter referred to as "Seller") and the hereinafter referred to as "Buyer" purchaser of the products and services of the seller (hereinafter referred to as "Products" or "Goods"), the following General Terms and Conditions (hereinafter referred to as "as "Terms and Conditions").

b. Deviating conditions of the customer are not recognized, not even if the seller does not object to his performance unless the seller expressly agrees in writing to the validity of the customer's deviating conditions.

c. "Consumer" within the meaning of these terms and conditions is any natural person who concludes a legal transaction for purposes that are predominantly cannot be attributed to either their commercial or their self-employed professional activity.

i.e. "Entrepreneur" within the meaning of the General Terms and Conditions is a natural or legal person or a partnership with legal capacity who conclusion of a legal transaction in the exercise of their commercial or self-employed professional activity.

2. General information on offers and orders

a. The presentation of the products in the shop, on websites and in digitally printed brochures or catalogs or comparable product presentations by the seller does not constitute a legally binding offer, but rather an invitation to submit an offer

order and thus the customer's offer.

  b. Customers are responsible for ensuring that the information they provide is accurate and that any changes are communicated to Seller if necessary for Seller's performance of the contract. In particular, the customer must ensure that the e-mail and delivery addresses provided are correct and that any prevention of receipt for which the customer is responsible is taken into account accordingly (e.g. by checking the spam folder of the e-mail software used).

c. Customers are asked to carefully read and observe the instructions during the ordering process and, if necessary, to use the existing support functions of their software and hardware (e.g. enlargement or read-aloud functions).

Required information is marked by the seller as such for the customer to be appropriately recognizable (e.g. by optical highlighting and/or asterisks). Until the order is sent, customers can change and view the product selection and their entries at any time and go back in the ordering process or cancel the ordering process altogether. To do this, customers can use the usual functions of their software and/or end device that are available to them (e.g. the forward and back buttons of the browser or keyboard, mouse and gesture functions on mobile devices). Furthermore, undesired entries can be corrected by canceling the ordering process.

3. Ordering process and conclusion of contract

a. The customer can select individually from the products offered to the customer in the seller's range and initiate an ordering process. Unwanted selections and entries can be corrected by the buyer in the ordering process goes back or cancels it altogether.

b. The seller can accept the customer's offer within the acceptance period. The acceptance period is five days. The acceptance period begins with the completion of the order process by the customer (in the shop or, if used and named, on the platform used or by means of other communication channels) and ends with the end of your last day. The seller can accept the customer's offer by explicitly accepting the contract, also by e-mail. The assumption can also through the dispatch of the goods and their receipt by the customer within the acceptance period, as well as through a payment request addressed to the customer by the seller and at the latest through the completion of the payment transaction. In the case of several acceptance processes, the earliest acceptance time is decisive. If the seller does not accept the customer's offer within the acceptance period, no contract is formed and the customer is no longer bound to his offer.

c. By clicking on the button that concludes the ordering process, the customer submits a binding offer to the seller to purchase the selected product/several selected products.

4. Contract Text and Contract Language

The contract language is German, contracts can be concluded in this language.

5. Information on prices and shipping costs

Unless otherwise stated, all prices are total prices including the applicable statutory sales tax (VAT).

6. Payment Methods and Terms of Payment

 a. Unless otherwise agreed, payments are to be made without deductions, cash discounts or other discounts.

 b. When using financial institutions and other payment service providers, the terms and conditions and data protection information of the payment service provider also apply with regard to payment. Customers are asked to observe these regulations and instructions as well as information during the payment process. This in particular because the

The provision of payment methods or the course of the payment process can also depend on the agreements between the customer and financial institutions and payment service providers (e.g. agreed spending limits, location-restricted payment options, verification processes, etc.).

 c. The customer ensures that he fulfills the conditions incumbent on him that are necessary for successful payment using the selected payment method. This includes in particular the sufficient coverage of bank and other payment accounts, registration, legitimation and authorization for payment services as well as the confirmation of transactions.

 i.e. If a payment is not made or reversed due to insufficient funds in the customer's account, incorrect bank details or an unjustified objection by the customer, the customer is responsible for this fees incurred, provided that he is responsible for the failed or reversed booking and, in the case of a SEPA transfer, was informed of the transfer in good time (so-called "pre-notification").

e. PayPal - Payment is made via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal") using the PayPal payment method provided or selected by the customer.

Customers are forwarded directly to PayPal at the end of the ordering process. For customers who have a PayPal account, the following PayPal terms of use apply: https://www.paypal.com/de/webapps/mpp/ua/useragreement-full.

If customers use PayPal's services without having a PayPal account, the following terms of use apply: https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.

Overview of all conditions:

https://www.paypal.com/de/webapps/mpp/ua/legalhub-full.

 f. PayPal Express - The customer pays the amount owed through the PayPal transaction process.

7. Delivery, Availability of Goods

a.         The ordered goods will be delivered to the specified delivery address, unless otherwise agreed. When ordering digital products, the email address provided by the buyer is used as the delivery address.

 b. If a payment service provider is used with whom a delivery address is stored and the seller is informed of this delivery address as decisive for the ordered delivery through the use of the payment method by the customer, the goods will be delivered to the different delivery address. This regulation also applies to the e-mail address transmitted by the buyer from payment service providers.

8. Digital Content

  a. "Digital content" is content such as software, video and audio content, e-books or apps if it is provided digitally, e.g. as a download or stream (i.e. not supplied on data carriers such as CDs or BlueRays).

  b. The provisions of these General Terms and Conditions apply accordingly to the sale of digital content.

c. The provisions of these General Terms and Conditions apply accordingly to the sale of physical data carriers that are used exclusively as carriers of digital content.

  e. The digital content is provided to the customer in the form of an opportunity to download it. The external transfer service provider Infomaniak SwissTransfer is used for this. The provider's data protection guidelines can be accessed here

become: https://www.infomaniak.com/de/agb/datenschutzanleitungen

The seller is neither responsible nor liable for the legality and compliance with these data protection regulations. If advice is requested via video stream, this is done via the instant messenger service Skype. The provider's data protection regulations can be viewed here: https://privacy.microsoft.com/de-de/privacystatement

The seller is neither responsible nor liable for the legality and compliance with these data protection regulations.

  f. The digital content will be sent to the customer by email to the email address provided.

  G. The seller is entitled to subsequently adjust and change digital content if this is necessary for the seller (e.g. updates of a technical nature, corrections of a linguistic nature or compelling legal reasons that require an adjustment of content) is reasonable for the customer and the contractual use of the products and the contractual balance are not impaired.

  H. The customer will be informed expressly and with reasonable advance notice before the possibility of access to the acquired digital

content expires.

 i. For the use of the digital content, access to the Internet as well as common and customary and reasonable for the customer is required

Display options (e.g. a browser or PDF display software) provided. The seller does not accept any Responsibility for any impediment to accessing or consulting digital content if these impediments the customer's area of ​​responsibility (this applies in particular to the customer's access to the Internet).

9. Manufacture and processing according to customer specifications

  a. If the contractual agreement between the contracting parties includes that the seller manufactures or processes the product to be delivered according to the customer's specifications, the customer is obliged to provide the seller with the information and materials required to provide the service and to offer cooperation (hereinafter collectively referred to as "cooperation").

  b. The customer will be informed about his required participation in the context of the product description or the ordering process.

  c. When fulfilling its obligations to cooperate, the customer must, in particular when providing information and materials, comply with the agreed format, the agreed transmission path and other agreed technical specifications and

observe deadlines.

  i.e. The customer undertakes only to provide such information and materials as well as to carry out cooperative actions, the contractual processing of which by the seller does not violate the applicable law or third-party property rights

violates. In particular, the customer undertakes to ensure that he has the necessary rights of use and disposal for the processing by the seller. The seller is not obliged to ensure the lawfulness of the processing of the

verify customer cooperation.

  e. The seller bears no costs for the cooperation of the customer.

  f. The customer indemnifies the seller, his employees and representatives from liability and/or claims from authorities or third parties that arise in connection with the cooperation of the customer and for which the customer is responsible. The exemption also includes

all necessary and reasonable legal defense costs. Furthermore, the customer supports the seller in this case in defending against the claims through reasonable and necessary cooperation and information.

  G. The seller is entitled, on the basis of a proper assessment, to reject processing orders, even after the conclusion of the contract, in which the seller based on objective indications of a violation of the applicable legal situation,rights of third parties or good morals (this applies in particular to information and materials that are harmful to young people, discriminatory, insulting or anti-constitutional).

10. Copyright and Use Rights

The customer receives the simple rights to use the purchased products for contractual purposes. Incidentally, one Use and recycling of the products not permitted. In particular, copyrighted products of the seller

not duplicated, distributed, made publicly available on the Internet or intranets or made available to third parties in any other way

to provide. Public reproduction, duplication or other further publication are not permitted part of this contract and are therefore prohibited. Copyright notices, trademarks and other legal reservations

are not removed from the products, unless this is necessary for the contractual use of the products or is permitted by law.

11. Cancellation policy

The information on the right of withdrawal for consumers can be found in the seller's instructions on withdrawal.

12. Warranty and Liability

a. The statements in the context of the horoscope interpretation are based on the transmission of the buyer's personal data. This one wears them

Responsibility for the accuracy of the information provided. Birth details that subsequently turn out to be incorrect (date,

time and/or place) do not justify a refund of fees. If an error is caused by an incorrect entry on the part of the seller

occurred, the buyer will receive a replacement free of charge.

  b. The seller uses his own formulations for his horoscope interpretation. The descriptions and analyzes are based on the conscientious application of Vedic-astrological rules for the interpretation of horoscopes, but do not describe any immutable ones

Conditions. On the part of the seller there is no guarantee of success in connection with his advice. A guarantee for the correctness and fulfillment of the statements made during the analysis is not given.

  c. The seller is not liable for any damage, effects or other consequences arising from or related to the horoscope analysis. The seller excludes all liability for personal decisions and actions that

are made on the basis of the astrological interpretations. No claims can be asserted. A Vedic-astrological consultation does not able to replace a psychotherapy or a visit to a doctor or naturopath.

i.e. No liability is assumed for the completeness and correctness of the content of the website www.vedic-stars.de.

  e. The seller is not responsible for the customer's internet connection, the software and hardware used by the customer or any disruptions to the establishment or execution of the contract between the customer and the seller caused by them.